Privacy Policy

Last updated: November 6, 2026

This Privacy Policy explains how Palante Nonprofits, LLC ("Palante," "we," "us") collects, uses, and protects information through the Palante Nonprofits app on iPhone, Android, and desktop, palantenonprofits.app, and palantenonprofits.com (together, "Palante").

1. What we collect

Account details: Name, email, phone, password, preferred language, your role in your organization. How we get it: When you sign up or update your profile.
Organization details: Organization name, EIN, state, board and officer names, filing dates, compliance status. How we get it: From you, from our team, and from public records such as the IRS and state websites.
Client folder documents: Bylaws, IRS letters, annual reports, and other files for your organization. How we get it: From you or our team.
Payment details: Plan, billing history, promo code used. How we get it: From Apple, Google, or Stripe. We do not see or store your full card number.
Coaching and support: Call bookings, notes, and messages you send us. How we get it: When you book a call or contact us.
Training activity: Trainings you start or finish. How we get it: When you use the app.
Device and usage details: Device type, operating system, app version, IP address, pages and screens viewed, crash reports. How we get it: Automatically, through the app and cookies.
Email engagement: Whether you opened our email or clicked a link. How we get it: Our email provider.

We do not ask for Social Security numbers, health information, or bank or card numbers through the app. Please do not upload them.

2. How we use it

We use your information to:

Create and run your account.
Track your organization's compliance and send you deadline reminders.
Keep your client folder organized.
Provide trainings, tips, and coaching calls.
Process payments and promo codes.
Answer your questions and give support.
Send updates about Palante and nonprofit topics, if you agree.
Fix problems, keep Palante secure, and improve our services.
Follow the law.

AI features. Some Palante features use artificial intelligence to summarize documents in your client folder. To do this, we send only the information needed to our AI provider. We do not allow your information to be used to train outside AI models.

3. Who we share it with

We do not sell your personal information.

We share information only in these cases:

Service providers that help us run Palante, such as hosting, data storage, email, scheduling, analytics, and crash reporting. They may use your information only to provide services to us. These include Lovable (app building, hosting, and database), Google Workspace and Gmail (email), Google Analytics (analytics), OneSignal (push notifications and messages), Stripe (payments), and Wix (our website).
Payment platforms: Apple, Google, and Stripe, to handle your subscription.
People in your organization you give access to, if your plan allows team members.
With your permission, for example if you ask us to share documents with your accountant or attorney.
Legal and safety reasons, when the law requires it or to protect people or Palante.
Business changes, if Palante is part of a merger, sale, or similar change. We will tell you before your information falls under a different privacy policy.

4. Cookies and analytics

Our websites use cookies and similar tools to make the sites work, remember your language choice, and understand how people use them. The app may use similar tools to measure usage and find crashes. We do not use advertising pixels, and we do not sell your information to advertisers.

You can block cookies in your browser settings, but some parts of the site may not work. We treat a Global Privacy Control signal from your browser as a request to opt out of any advertising cookies. We do not respond to "Do Not Track" signals because there is no common standard for them.

5. Emails, texts, and notifications

We send messages you need, such as receipts, deadline alerts, and account notices. With your permission, we also send news and tips. Every marketing email has an unsubscribe link. You can turn off push notifications in your phone settings. If you agree to get text messages, reply STOP at any time to stop them. Message and data rates may apply. We do not share your phone number with others for their marketing.

6. How long we keep it

We keep your information while your account is open. After you close your account, we delete or anonymize it within 90 days, except where we must keep it longer for legal, tax, or accounting reasons, or to resolve disputes.

7. Your choices and rights

You can see and update most of your information in the app. You can also ask us to:

Give you a copy of your information.
Correct your information.
Delete your information.
Stop sending you marketing messages.

Deleting your account. You can delete your account in the app settings or by emailing support@palantenonprofits.com. This removes your account and personal information, subject to the limits in Section 6.

Depending on where you live, you may have more rights under state law. Email support@palantenonprofits.com to make a request. We will confirm your identity before acting, and we will not treat you differently for using your rights. If we deny your request, you can appeal by replying to our decision.

8. Security

We use reasonable safeguards, such as encryption and access controls, to protect your information. Only team members who need your information to serve you can see it. No system is perfectly secure, so please keep your password private. If a data breach affects your information, we will tell you as the law requires.

9. Children

Palante is for adults. We do not knowingly collect information from children under 13. If you believe a child gave us information, email support@palantenonprofits.com and we will delete it.

10. Where we store information

Palante is based in the United States, and we store information in the United States. If you use Palante from outside the United States, your information will be moved to and stored in the United States.

11. Language

We may offer this Policy in English and Spanish. If the two versions differ, the English version controls.

12. Changes to this Policy

We will post any changes on this page and update the date at the top. If a change is important, we will tell you by email or in the app.

13. Contact us

Palante Nonprofits, LLC
924 N Magnolia Ave, Suite 202, Unit #5469
Orlando, FL 32803
Email: support@palantenonprofits.com

Privacy Policy​